Refund policy

Return & Refund Policy – Shop Mahira

At Shop Mahira, we are committed to delivering high-quality ready-to-wear collections from women-led designer labels across India. Each piece is created with care and attention to detail. Because we operate as a marketplace for multiple independent designers, our policies are designed to ensure fairness to both our customers and our designer partners.

Please read this policy carefully before making a purchase.

1. General Policy on Returns

  • Shop Mahira operates as a platform showcasing multiple designer labels, each with unique sizing, fabrics, and fits.

  • We do not encourage returns for reasons such as change of mind, dislike of the product, or incorrect size selection.

  • Customers are required to carefully check the size chart displayed for each individual outfit before placing an order. Since sizing varies across designers, we cannot process returns for incorrect size choice.

2. Cancellations

  • Orders once placed cannot be cancelled, except under the following scenarios:

    • The product is out of stock.

    • There is a technical or pricing error during order placement.

    • The order has not yet been processed or shipped, and cancellation has been approved by our team.

  • Once an order has been shipped, it cannot be cancelled under any circumstances.

3. Eligibility for Refunds

Refunds are only considered in the following cases:

  1. Damaged Product

    • If the product delivered is damaged, defective, or has manufacturing faults.

    • Customers must provide unboxing video evidence clearly showing the damage upon delivery.

  2. Incorrect Product Delivered

    • If the item received is different from what was ordered (wrong size, wrong design, or wrong color).

    • Supporting images and order details must be shared with our customer support team.

  3. Non-Delivery

    • If your order is not delivered within 15 working days from the estimated delivery date due to a failure on our part or our logistics partner’s part.

Refunds will not be processed for:

  • Incorrect size chosen by the customer.

  • Slight variations in color, finish, or fabric texture (as these may occur due to screen display differences or natural variations in fabrics).

  • Delays caused by courier companies, weather disruptions, or circumstances beyond our control.

4. Refund Request Procedure

To request a refund, customers must:

  1. Raise a complaint by emailing [insert support email] within 48 hours of product delivery.

  2. Provide the following details:

    • Order number

    • Reason for refund request

    • Clear photos and/or unboxing video of the damaged/incorrect item

  3. Our quality team will review the claim within 3–5 business days.

  4. If approved, a refund will be initiated to the original payment method within 7–10 business days.

5. Non-Returnable Items

  • Due to hygiene and product-specific policies, the following items are non-returnable & non-refundable unless defective:

    • Accessories (jewelry, scarves, belts, etc.)

    • Intimate wear (lingerie, swimwear)

    • Customized or made-to-order items

6. Exchanges

  • We do not offer exchanges, as sizing varies from designer to designer. Customers are advised to carefully check the size chart and product details before placing an order.

7. Partial Refunds

In certain cases, only partial refunds may be granted (if applicable):

  • Products returned without original packaging, tags, or proof of purchase.

  • Products returned later than the stipulated 48-hour window.

8. Mode of Refund

  • All refunds (if approved) will be processed back to the original payment method used at checkout.

  • For COD (Cash on Delivery) orders, refunds will be issued via bank transfer. Customers will be required to provide account details.